Terms of Service

1.1 Who we are

LeadCruncher is owned and operated by Leadcruncher LLC, a United States company with its business address at 8023 Jennet Street, Alta Loma, California 91701. In these Terms, "LeadCruncher", "we", "us" and "our" mean Leadcruncher LLC. "You" means the individual or business entity that creates an account or uses the platform.

The platform is available at leadcruncher.com and app.leadcruncher.com, and includes our real estate data products, CRM, Data Manager, Triple Dialer, Mail Merge, skip tracing, Owner Verification and any related websites, applications and APIs we operate.

1.2 Agreement to these Terms

By creating an account, purchasing a subscription, or otherwise using the platform, you agree to be bound by these Terms of Service and by our Privacy Policy, which is incorporated here by reference. If you do not agree, please do not use the platform.

If you accept these Terms on behalf of a company, brokerage or other organization, you confirm that you have authority to bind that organization, and "you" refers to that organization.

1.3 Eligibility

• You must be at least 18 years of age
• You must have the legal authority to enter into a binding agreement
• You must not be barred from using the platform under the laws of the United States or your state
• You must provide accurate registration information and keep it current

1.4 Your account

• You are responsible for safeguarding your login credentials
• All activity that happens under your account is your responsibility
• Accounts are for a single user unless you have purchased seats for additional users
• Notify us immediately at support@leadcruncher.com if you suspect unauthorized access

1.5 Changes to these Terms

We may update these Terms from time to time. When a change is material, we will email the address on your account and update the "Last updated" date at the top of this page at least 30 days before the change takes effect. Continuing to use the platform after the effective date means you accept the updated Terms. If you do not accept them, you may cancel before the effective date.

2.1 Plans, records and credits

Subscriptions give you a monthly allowance of records or credits for the data product you selected. Current plans, allowances and overage rates are published on our pricing page and shown to you at checkout before payment.

• Records downloaded count against your monthly allowance at the time of export
• Records beyond your allowance are billed at the published overage rate
• Skip tracing, Owner Verification and mail services are usage-based and billed as consumed
• Unless a plan states otherwise, unused monthly records do not roll over to the next cycle

2.2 Automatic renewal

Subscriptions renew automatically so your data access is not interrupted. By subscribing, you authorize us to charge your payment method the then-current fee on each renewal date until you cancel.

• Monthly plans renew on the same calendar day each month
• Annual plans renew on the anniversary of your purchase date
• All amounts are in US Dollars and exclusive of any applicable taxes

2.3 Cancellation

You can cancel at any time from your account settings, or by emailing support@leadcruncher.com from your account address. There is no cancellation fee and no minimum term on monthly plans.

Cancelling stops future renewals. Your access and remaining records stay available until the end of the billing period you have already paid for.

2.4 Refunds

Because data is delivered immediately and cannot be returned, subscription fees, credits and completed services are generally non-refundable once the records have been delivered or the service performed.

We will, however, issue a refund or account credit in these situations:

• Duplicate or accidental charge caused by a billing error on our side
• Unused renewal reported within 7 days of the charge where no records were downloaded in the new period
• Service failure where a paid feature was materially unavailable and we could not resolve it

Refund requests should be sent to support@leadcruncher.com and are reviewed within 5 business days. We ask that you contact us before filing a chargeback so we can fix the problem directly.

2.5 Price changes, taxes and failed payments

• We will give at least 30 days' email notice before any price increase applies to your plan
• You are responsible for any sales, use or similar taxes that apply to your purchase
• If a payment fails, we may retry the charge and may suspend access until the balance is settled
• Accounts left unpaid for 30 days may be closed and their stored lists deleted

2.6 Payment security

Payments are processed through PCI-DSS compliant payment infrastructure. Card numbers are encrypted in transit, handled by our payment processor, and are not stored on LeadCruncher servers.

3.1 Your licence to use the platform

While your subscription is active and in good standing, we grant you a limited, non-exclusive, non-transferable, revocable licence to access the platform and to use the records you download for your own real estate business — for example marketing, lead generation, research, acquisitions and client servicing.

3.2 What is not permitted

You agree that you will not:

• Resell, sublicense, syndicate or redistribute our raw data to third parties
• Use our data to build, train or enrich a competing data product or database
• Scrape, crawl, or use bots or automated scripts to extract data outside of the provided export tools
• Share, sell or rent your login credentials, or exceed the seats you have purchased
• Reverse engineer, decompile or attempt to derive the source code of the platform
• Upload malware, attempt to breach security controls, or probe or test our infrastructure without written permission
• Use the platform to harass, threaten, defraud, or discriminate against any person
• Use the data for any purpose covered by the Fair Credit Reporting Act (see Section 4)
• Violate any applicable federal, state or local law in connection with your use of the platform

3.3 Your content stays yours

Lists you upload, notes you write, contacts you add and campaigns you build remain your property. You grant us only the licence we need to host, process, back up and display that content so we can operate the service for you. We do not sell your uploaded content, and we do not use it to build marketing lists for other customers.

You can export your CRM and list data at any time while your account is active.

3.4 Our intellectual property

The LeadCruncher platform, software, user interface, compiled databases, documentation, name and logo are owned by Leadcruncher LLC and protected by United States intellectual property law. Nothing in these Terms transfers ownership of them to you.

3.5 Third-party services

Some features connect to services you supply or authorize — for example your own Twilio account for the Triple Dialer, mail providers, or payment processors. Those services are governed by their own terms and are billed by them directly. We are not responsible for the availability, pricing or acts of third-party providers.

3.6 Feedback

If you send us product ideas or suggestions, we may use them to improve the platform without obligation or compensation. You keep the right to use your own ideas however you like.

4.1 Where our data comes from

Our property, foreclosure, probate and successor records are compiled from publicly available sources such as county assessor offices, county recorders and court filings, covering more than 160 million properties across all 50 states. We organize and standardize records that are already public; we do not create them. Mailing addresses are checked against USPS address verification before delivery.

Full sourcing details and record removal instructions are set out in our public records policy.

4.2 Data accuracy disclaimer

Public records change constantly and county reporting schedules vary. While we refresh our sources on a continuous cycle and run automated validation, we do not warrant that any record is complete, current or free of error. You should independently verify a record before relying on it for a transaction or a legal decision.

4.3 We are not a consumer reporting agency

LeadCruncher is not a consumer reporting agency as defined by the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.), and our property, probate and successor data is not a consumer report. You may not use it, in whole or in part, to make decisions about:

• Eligibility for credit, loans or insurance
• Employment, promotion, reassignment or retention
• Tenant screening or housing eligibility
• Any other purpose covered by the FCRA

4.4 Your outreach compliance obligations

When you call, text, email or mail a property owner, you are the sender and the caller. Compliance is your responsibility, and you agree to follow all applicable rules, including:

• The Telephone Consumer Protection Act (TCPA) and its consent and calling-hour requirements
• The National Do Not Call Registry and any applicable state DNC lists
• The CAN-SPAM Act, including accurate headers and a working unsubscribe mechanism
• State call-recording and two-party consent laws before recording any call
• State-specific solicitation, licensing and advertising rules for real estate professionals

Our Triple Dialer includes DNC scrubbing and calling-hour restrictions as a compliance aid. These tools assist you but do not transfer legal responsibility to us, and they do not constitute legal advice.

4.5 No professional advice

LeadCruncher does not provide legal, tax, financial, investment or real estate brokerage advice. Content on the platform, including estimates, valuations and market indicators, is informational only. Consult a qualified professional before acting on it.

5.1 Service availability

We host the platform on Amazon Web Services and aim for continuous availability, but we do not guarantee uninterrupted access. We may perform maintenance, update features, or temporarily limit access to protect the platform. Where planned maintenance is likely to be disruptive, we will give advance notice.

5.2 Disclaimer of warranties

Except where prohibited by law, the platform and all data are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or accuracy of data. We do not warrant that you will achieve any particular business result, number of leads, or return on investment.

5.3 Limitation of liability

To the maximum extent permitted by law, LeadCruncher and its officers, members, employees and suppliers are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost deals, lost data or loss of goodwill, arising out of or related to your use of the platform.

Our total aggregate liability for any claim relating to the platform is limited to the amount you paid us in the twelve months immediately before the event giving rise to the claim.

Some states do not allow the exclusion of certain warranties or the limitation of certain damages. In those states, the exclusions above apply only to the extent permitted, and nothing in these Terms limits liability that cannot be limited by law.

5.4 Indemnification

You agree to defend, indemnify and hold harmless Leadcruncher LLC from claims, damages, penalties and reasonable legal fees arising from your use of the platform or the data, your marketing or outreach activity, your violation of these Terms, or your violation of any law or third-party right.

5.5 Suspension and termination

You may close your account at any time. We may suspend or terminate an account that violates these Terms, misuses or redistributes data, creates a security or legal risk, or has an unpaid balance. Where circumstances allow, we will notify you first and give you an opportunity to correct the issue.

On termination, your licence to use the platform and the data ends. Sections covering intellectual property, data restrictions, disclaimers, limitation of liability, indemnification and dispute resolution survive termination.

5.6 Governing law and venue

These Terms are governed by the laws of the State of California and applicable federal law of the United States, without regard to conflict-of-law principles. The exclusive venue for any dispute is the state or federal courts located in San Bernardino County, California, and you consent to their jurisdiction.

5.7 Let's talk first

Before filing any formal claim, you agree to contact us at support@leadcruncher.com with a short description of the issue and the outcome you are seeking, and to allow us 30 days to resolve it informally. Most disputes are billing misunderstandings that we fix the same week.

5.8 General terms

• Entire agreement. These Terms and the Privacy Policy are the complete agreement between us
• Severability. If any provision is unenforceable, the rest stays in force
• No waiver. Not enforcing a right once does not waive it later
• Assignment. You may not assign this agreement without our consent; we may assign it in a merger or sale of assets
• Force majeure. Neither party is liable for delays caused by events beyond reasonable control
• Electronic communications. You consent to receive notices, agreements and disclosures electronically